The reasons can be 2:

1. You are not logged in to our platform. Only registered and logged in users can book a conversation
2. The reservation is closed. In fact, it is possible to book a conversation up to 2 hours before it starts.

When you enter to the classroom you see only a white (or black) page it could depends on two options:

1. You have an issue with your webcam. When you enter the classroom you have to allow the browser to use your webcam
2. You are using an unsupported browser. We suggest to use Chrome as default browser for our conversation. This is the most used and tested browser with our platform.

The reasons can be 2:

1. You are not logged in to our platform. Only registered and logged in users can book a conversation
2. The reservation is closed. In fact, it is possible to book a conversation up to 2 hours before it starts.

Our systems automatically send a receipt when the talk is purchased. The invoice does not trigger automatically. If there is a need to have an invoice immediately, you can contact us at our e-mail address [email protected].

The echo of one’s voice is typical of all audio chat systems. The technology used by Feelfluent is advanced and considerably reduces this problem but, if it should arise, it will be necessary to use an earphone (the one that is generally used with a cell phone is excellent).

The re-crediting of a talk used for a reservation of a conversation occurs only if the cancellation submits within 4 hours before the beginning of the conversation.

The moments of cancellation are automatically tracked by our tools so, if you think you have canceled the conversation before 4 hours, send us by email any information you have available so that we can investigate it. In the event of a system error, there will be no problem re-crediting the lost talk.

Our systems automatically send a receipt when the talk is purchased. The invoice does not trigger automatically. If there is a need to have an invoice immediately, you can contact us at our e-mail address [email protected].

The re-crediting of a talk used for a reservation of a conversation occurs only if the cancellation submits within 4 hours before the beginning of the conversation.

The moments of cancellation are automatically tracked by our tools so, if you think you have canceled the conversation before 4 hours, send us by email any information you have available so that we can investigate it. In the event of a system error, there will be no problem re-crediting the lost talk.